rainbowgame Privacy Policy – Your Data, Protected

01 Introduction

This Privacy Policy describes how rainbowgame collects, processes, stores, and protects the personal information of users who register for and use the rainbowgame platform, including the website and the Android and iOS mobile applications available to Philippine players.

By registering an account with rainbowgame, you acknowledge that you have read and understood this Privacy Policy. If you have questions about how your data is handled, you can contact our support team at the email address provided in the footer of this page.

02 Information We Collect

rainbowgame collects personal information in the following categories:

We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that underage data has been collected, it will be deleted promptly and the associated account closed.

03 How We Use Your Data

The personal information collected by rainbowgame is used for the following purposes:

• Account management: Creating and maintaining your account, verifying your identity, and communicating account-related information.
• Payment processing: Handling PHP deposits and withdrawals through local Philippine payment channels in the name of the verified account holder.
• Platform security: Detecting and preventing fraud, unauthorised access, money laundering, and other prohibited activity.
• Regulatory compliance: Meeting record-keeping and identity verification requirements under applicable Philippine law.
• Service improvement: Analysing aggregated, anonymised usage data to improve platform performance, game availability, and user experience.
• Communication: Sending account notifications, security alerts, and, where you have opted in, promotional communications.

rainbowgame will not use your personal data for purposes not described in this Policy without obtaining your consent or as required by law.

04 Payment Data

All financial transactions on rainbowgame are processed in Philippine Peso (PHP) through local payment channels. When you make a deposit or request a withdrawal, we collect the information necessary to process the transaction — including the payment channel used, the transaction amount, and the account name for name-matching verification.

rainbowgame does not store complete bank account numbers or e-wallet credentials beyond what is necessary for transaction processing and fraud prevention. Payment processing is handled through secure channels, and financial data is subject to the same security controls as all other personal information on the platform.

05 Cookies and Tracking

rainbowgame uses cookies and similar tracking technologies to operate the platform, maintain your session, and analyse how the service is used. The types of cookies used include:

• Essential cookies: Required for login sessions, account access, and basic platform functionality. These cannot be disabled without affecting your ability to use the service.
• Analytics cookies: Used to understand aggregated usage patterns — such as which game categories are most popular or where players encounter issues. Data is anonymised before analysis.
• Preference cookies: Remember your language and display preferences between sessions.

You can manage cookie preferences through your browser settings. Blocking essential cookies will prevent you from logging in and using account features. Blocking analytics cookies will not affect your ability to use the platform but will limit our ability to improve the service over time.

06 Data Sharing

rainbowgame does not sell, rent, or trade your personal information to third parties. We share personal data only in the following limited circumstances:

• Payment processors: To complete PHP deposits and withdrawals through the supported local Philippine payment channels.
• Identity verification services: To complete KYC checks as required for account access and withdrawal processing.
• Technology service providers: Cloud hosting, security, and platform infrastructure partners who process data only on our instructions and are bound by confidentiality obligations.
• Legal authorities: Where required by applicable Philippine law, court order, or legitimate law enforcement request.

All third-party service providers who handle personal data on behalf of rainbowgame are required to maintain appropriate security standards and may only use the data for the specific purpose for which it was shared.

07 Security Measures

rainbowgame implements a range of technical and operational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction:

• SSL/TLS encryption on all data transmitted between your device and the platform.
• OTP two-factor authentication required for every login session.
• Access to personal data restricted to authorised personnel only, on a need-to-know basis.
• Regular security assessments and monitoring of the platform for suspicious activity.
• KYC name-matching on all financial transactions to prevent account misuse.

While we apply these controls, no online platform can guarantee absolute security. You also play an important role by keeping your login credentials confidential and reporting any suspicious activity to our support team promptly.

08 Your Rights

As a registered player and data subject under Philippine law, you have the following rights in relation to your personal data held by rainbowgame:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to legal and regulatory retention requirements.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your data in a structured, commonly used format.

To exercise any of these rights, contact our support team using the email address shown in the footer. We will respond to verified requests within a reasonable timeframe as required under applicable law. Please note that some requests may be subject to identity verification before processing.

09 Data Retention

rainbowgame retains personal data for as long as your account remains active, or as long as necessary to fulfil the purposes for which it was collected, including any applicable legal, regulatory, or financial record-keeping requirements.

When an account is closed — whether at the player's request or following a Terms violation — personal data may be retained for a further period as required by law before being securely deleted or anonymised. Transaction and identity records may be subject to longer retention requirements under Philippine financial regulations.

Technical logs and anonymised analytics data may be retained for longer periods for security monitoring and platform improvement purposes, but in a form that does not individually identify you.

10 Policy Updates

rainbowgame may revise this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. The updated Policy will be published on this page with a revised effective date. For material changes, we will notify registered players through the platform or by email to the address on file.

Continued use of the rainbowgame platform after any update to this Privacy Policy constitutes acceptance of the revised terms. If you have questions about any changes, contact our support team before continuing to use the platform.